Our call center software helps organizations provide a
experience across all channels. All interactions thru these channels come to a queue. Our
software allows agents to see all previous interaction with that particular customer to
enable a quick resolution.
For high scalability, organizations may prefer to deploy call
center software in premises. This requires investment from customer on server, software,
computer for agents, headsets and power back up. Though it involves capex, it definitely
gives the call centers more control over their functions and will have the confidence that
all the data is stored in their own premises.Our call center software has 3 types - inbound,
outbound and blended call centers. Our software allows call recording, live monitoring of
calls and reports to make better decisions.