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Call Center Dialer


About

Call Center Dialer

Our call center software helps organizations provide a seamless customer experience across all channels. All interactions thru these channels come to a queue. Our software allows agents to see all previous interaction with that particular customer to enable a quick resolution.

For high scalability, organizations may prefer to deploy call center software in premises. This requires investment from customer on server, software, computer for agents, headsets and power back up. Though it involves capex, it definitely gives the call centers more control over their functions and will have the confidence that all the data is stored in their own premises.Our call center software has 3 types - inbound, outbound and blended call centers. Our software allows call recording, live monitoring of calls and reports to make better decisions.

In-bound

  • Interactive Voice Response (IVR)
  • Multi Language Support
  • Automatic Call Distribution (ACD)
  • Call Transfer
  • Call Queue display
  • Emergency Number pick up
  • Call Back / Call Me Back Option
  • Call Conference
  • CRM Integration
  • Skill based routing
  • Sticky Agent

Out-bound

  • Lead upload for multiple campaighns
  • Setting up call ratio
  • Predictive / Progressive / manual Dialer
  • Integration with CRM
Call Center Solutions

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