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Remote Dialer


Remote Dialer

A remote dialer is a type of software that allows call center agents to make and receive calls from remote locations. This type of dialer operates over the internet and enables agents to work from home, a satellite office, or any other location outside the call center.

  • The remote dialer connects to the call center's
  • Phone system and provides the same capabilities as a traditional dialer
  • Such as automatic call distribution, call queuing, and call monitoring
  • It also integrates with the call center's Customer Relationship Management (CRM) system
  • Allowing agents to access customer information
  • call history while on a call.

Use Of Remote Dialers :

The use of remote dialers has become increasingly popular as more organizations adopt remote work practices. It offers numerous benefits, including increased agent flexibility, reduced costs associated with physical call centers, and the ability to attract and retain a wider pool of talent.

  • In summary, a remote dialer is a type of software that enables
  • Call center agents to make and receive calls from remote locations
  • It offers increased flexibility and efficiency
  • Helps organizations to better manage their customer interactions..

Remote Dialer

Application

VAC Remote Dialer

  • Eliminate hardware costs
  • Can be accessed via mobile
  • Access from anywhere
  • High level data security
  • Agents need not systems
  • Data entry from mobile itself
  • Caller ID hidden to agent and customers